Our Commitment as We Navigate Through Coronavirus (COVID-19)

1. COVID-19. As we navigate during these unsettling times please know the health and safety of our clients and staff comes first.  We provide delivery/setup service under California Department of Public Health guidelines to ensure we're doing our part to maintain everyone's safety and well being.

 

2. No Contact Setup. We offer contactless delivery/setup. Prior to heading to your location, our staff's temperature is taken and we make sure they're healthy (showing no symptoms). Each staff member is required to wear a mask and on some occasions a face shield.  Just point us in the direction of where the event will take place and we'll setup, sanitize rental items (when possible) and be on our way.

3. Postponing or Cancelling an Event Due to COVID-19. As you are aware, these unprecedented times are extremely unique circumstances. We have implemented policies to allow our clients the flexibility without penalties or strict restrictions.  To postpone your event due to COVID-19 simply notify us as soon as you can and we'll reschedule a new date within eighteen months of the original event date. If the event cannot be rescheduled and must be cancelled due to COVID we will provide a refund, minus administrative fees and/or any costs incurred on behalf of your event. Fees may include (but are not limited to): $75 administrative fee, 4% credit card convenience fee, supplies, perishables, etc.  Please note vendors hired for your event may have a different policy, Star Party cannot enforce our policy on another company.

4. Your Health and Safety are Our First Priority. The impact of COViD-19 is great and planning an event can be stressful. We don't want to add to your stress. We want you healthy and safe. We know events must go on, as a reminder please advise your guests to wear their masks or maintain social distance whenever possible. We're in this together.

To reschedule or cancel your event please complete the form.

Our Commitment as We Navigate Through Coronavirus (COVID-19)